CUSTOM & SPECIAL ORDERS, ETC.

Custom & Special Orders

• All custom, personalized, or special-ordered items are final sale.
  
  

• Payment in full or a deposit may be required before placing a custom order.
  
  

• Estimated timelines are provided as a courtesy and may vary.
  
  

Classes, Events & Workshops

• Class, event, and workshop registrations are non-refundable.
  
  

• Missed classes without notice are not eligible for refunds or credit.
  
  

Gift Cards

• Gift cards have no cash value and are non-refundable.
  
  

• Lost or stolen gift cards cannot be replaced.
  
  

• Gift cards do not expire unless otherwise stated, in accordance with Canadian law.
  
  

Liability Disclaimer

Needlepoint involves the use of sharp tools such as needles, scissors, and accessories.

• By purchasing our products or participating in classes or events, you assume all responsibility for their safe and proper use.
  
  

We are not liable for injury, allergic reactions, loss, or damages resulting from the use or misuse of our products or participation in store activities, to the extent permitted by law.